Eli Weiss
Retention & Customer Experience Consultant, 100+ sessions on MentorPass at 4.94
Hire the Top 1% of Customer Experience Consultants
Operators who ran CX at DTC and SaaS brands doing $1M to $100M+. They fix the post-purchase experience that decides whether a buyer comes back.
About MentorPass
Est. 202010,000+ engagementsavg rating
The list
The 6 best customer experience consultants
Ranked by real session volume and ratings on MentorPass. Every operator here has run CX or retention at a brand you have heard of, not advised on it from the outside.
- 01
Eli Weiss
Vetted operator100+ sessionsRetention & Customer Experience Consultant, 100+ sessions on MentorPass at 4.94
Eli has booked 100+ sessions on MentorPass at a 4.94 rating, the most of any CX operator here. He builds DTC retention systems and email programs from the ground up, and he shows up prepared: founders report him bringing a 7-page deck to a single call. His edge is finding the 80/20 of retention for your brand instead of selling you the latest hack.
Retention
Sound familiar?
From stuck to a plan you can run this week
The problems founders bring our customer experience operators — and what they walk away with.
Our subscription portal isn't built out and the aggressive flow causes customer confusion.
A clear subscription and support experience that customers can navigate without filing a ticket.
Exponential growth created real problems around customer support.
The scope
What a customer experience consultant actually does
The work our customer experience operators take on, from first call to ongoing.
Retention and lifecycle program
Build the post-purchase flows, email, and segmentation that bring buyers back instead of churning.
Support operation and ticketing
Stand up a ticketing system with standardized categories so issues route fast and resolution times stay visible.
CX automation and AI triage
Put AI on common inquiries like order lookups, returns, and refunds, with human agents handling the complex cases.
Customer research and feedback loop
Turn messy feedback, reviews, and surveys into usable insight for product, ad angles, and landing-page copy.
CX team and hiring
Define the roles, build the team, and run the recruiting process for a CX org you can scale.
How MentorPass works
The easiest way to hire a customer experience consultant
Find your expert, book a call, solve your problem — and keep them on when you’re ready.
1. Find your consultant
Browse the ranked list of vetted operators. Every profile shows their track record, the brands they’ve scaled, and exactly what they go deep on.
2. Book a call
Pick a time and share your context up front. They review it before you meet — no spending the first 20 minutes on background.
The guide
What to know before you hire a customer experience consultant
What a customer experience consultant does
Most brands win the first sale and lose the second. A customer experience consultant works on everything that happens after checkout: support, ticketing, returns and subscription flows, retention email, and the feedback loop that turns reviews and survey data into product decisions. The work is part operations, part lifecycle marketing, and part research. Done well, it turns support from a cost center into a reason customers come back.
The problems are concrete. A subscription portal that confuses people into churning. Ticket volume that grows faster than the team. AI that you want on support but not at the cost of trust. Feedback loops that exist on paper but break down in practice. Each of these has a known fix, and an operator who has run it before will get you there faster than figuring it out live.
What to look for when you hire one
Hire someone who has run the thing, not advised on it. Ask what they built and at what scale. The difference shows up fast: a former VP of CX at a brand doing real volume has made the staffing, tooling, and escalation calls you are about to make. Ask whether they can move between strategy and the specific fix, because most CX problems need both. And ask how they handle research. The best operators turn messy customer feedback into usable insight for ad angles, scripts, and landing pages, not just a satisfaction score.
Match the operator to your stage and channel. DTC support at high volume is a different job than SaaS activation or first-time-buyer education for a supplement brand. The good ones know which playbook applies to you.
Why founders use MentorPass for it
MentorPass is 1:1 sessions with operators who have done the work, booked by the call. No retainer, no agency. The customer experience roster has run CX and retention at brands like FIGS, Feastables, Ghost, Obvi, and Chomps. The lead operator, Eli Weiss, has booked 100+ sessions at a 4.94 rating, and founders note he shows up with a deck built for their specific question.
Most of the demand here comes from DTC, ecommerce, and B2B SaaS. You book one session to pressure-test a problem, get specific and actionable advice, and come back when you need the next one.
Proof
Results from these customer experience consultants
- Average rating
- 4.98★
- Written reviews
- 42
- Sessions booked
- 179
- Expert operators
- 6
Average rating
Written reviews
Sessions booked
Expert operators
Chad takes the time to understand your unique situation, offering tailored, expert advice that can lead to real breakthroughs. His guidance helped me with both high-level strategic direction and practical solutions to specific challenges. I highly recommend him as a mentor—he knows exactly what he’s talking about, and his advice is invaluable.
Why MentorPass
MentorPass vs. the alternatives
When you need customer experience help, you have four options. Here's how they actually stack up.
Industries
Where our customer experience operators have done it
Real reps in these verticals, not theory. The kind of pattern-matching that only comes from having shipped in your category.
- E-commerce Customer Experience ConsultantsCustomer Experience operators who've built and scaled DTC and online retail brands.
- CPG Customer Experience ConsultantsCustomer Experience operators who've scaled consumer packaged goods brands in retail and DTC.
- B2B SaaS Customer Experience ConsultantsCustomer Experience guidance for B2B software and platform companies.
- Marketplace Customer Experience ConsultantsCustomer Experience for multi-vendor marketplaces and platforms.
- Agency Customer Experience ConsultantsCustomer Experience help built for agencies and professional service firms.
- B2C SaaS Customer Experience Consultants
FAQ
Frequently asked questions
What does a customer experience consultant actually do?
They fix the experience after the sale: support, ticketing, subscription and returns flows, retention email, and the feedback loop that feeds product and marketing. The goal is turning a one-time buyer into a repeat customer.
How much does it cost?
You book by the session, 1:1, and pay per call. No retainer and no agency contract. Most founders start with a single session to pressure-test a specific problem like churn or ticket volume.
How are these consultants vetted?
Every operator here has run CX or retention inside a real brand, and the list is ranked by actual session volume and ratings on MentorPass. Eli has 100+ sessions at 4.94; others led CX at FIGS, Feastables, and brands like Ghost and Chomps.
Explore more
Hire a customer experience consultant who's done it before
Pick a consultant and book a call — or tell us what you're working on and we'll route you to the right operator in the network.