About

Customer Success executive with 18+ years of experience building, developing, and leading high performing Customer Success teams in fast-paced environments that have delivered exemplary customer satisfaction, retention, and growth rates. This includes managing all aspects of the customer experience including Customer Success Management, Technical Account Management, Support and Professional Services. Expertise in creating areas of specialization to create greater efficiencies and improve the overall customer experience. Proven reputation as a driven, creative, outcome-focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything. Played an integral part of two successful exits: Eloqua (IPO and then acquired by Oracle for $1 billion) and Kustomer (acquired by Meta).