About

Michael is a customer experience executive who cares deeply about wowing customers, exceeding goals, and developing future leaders. He was previously on the executive team at publically traded DTC e-commerce company FIGS. He has worked at diverse organizations from startups to Fortune 50 companies, including B2B SaaS, B2C subscription, and DTC e-commerce. He has been a senior leader on 3 exits including a 2021 IPO. He has managed customer success, inside sales, customer support/service, and quality assurance teams. He’s built teams from scratch to 100-plus people. He helps founders/senior leaders in e-commerce, energy, and SaaS build customer experience and CX teams they are proud of and their customers love. He does that as a fractional leader or on short-term engagements. He can help your business retain more customers that refer more customers.

Links from Michael

Customer Experience Secrets with FIGS' SVP Michael Bair

Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effectiveness in modern CX. Join Jess and Michael as they explore the intricacies of chatbot management, customer touchpoints, and the evolving customer demographic. Get inspired by Michael's insights on data-driven decision-making, the value of customer interactions, and the importance of leadership that prioritizes customer feedback at an executive level.