Eli Weiss

Retention & Customer Experience Consultant

Super Mentor4.9(33 reviews)100+sessions

Your Partner in Building DTC Brands via Exceptional Customer Experience and Retention.

How can Eli help you?

Diagnose and Fix Your Churn Problem

Identify the root causes of customer churn and walk away with specific, DTC-tested tactics to reduce it. Best for brands seeing 20%+ monthly churn or stalled retention rates.

Build Your Retention Strategy from Scratch

Design a complete retention framework with KPIs, customer journey touchpoints, and automation. Best for early-stage founders or teams launching retention programs for the first time.

Hit Your Net Revenue Retention Target

Refine your activation, acquisition, and retention roadmap to reach specific NRR goals. Walk away with a prioritized plan and clarity on which hires to make first. Best for growth-stage brands with clear retention targets.

Increase Subscription LTV and Repeat Rate

Develop strategies to move one-time buyers into subscribers and maximize subscriber lifetime value. Walk away with specific levers to pull and metrics to track. Best for product brands with subscription options or recurring revenue goals.

Design Your Customer Experience Team and Playbook

Map the CX roles you need to hire, define their priorities, and outline best practices for your brand stage. Walk away with a hiring roadmap and early-stage CX systems. Best for brands scaling beyond founder-led customer work.

Optimize Your Customer Journey for Retention

Audit your customer touchpoints—email, community, product activation—and identify gaps causing churn. Walk away with a prioritized list of what to fix first based on ROI. Best for brands with existing customers but unclear retention drivers

Eli Weiss’s Biography

With over a decade of experience, Eli has revolutionized Customer Experience and Customer Retention at leading DTC brands like Jones Road Beauty and OLIPOP, consulting with 100+ others along the way. Currently, Eli is the VP of Retention Advocacy at Yotpo. Let Eli help you master CX and Customer Retention: - Building Retention Frameworks - Personalizing Customer Journeys - Enhancing Customer Lifetime Value - Building all-star CX & Retention teams - Improving Customer Satisfaction & Reducing Churn - Implementing Feedback Loops - Leveraging Data for Retention Insights And so much more!

Client Testimonials

4.9· 33 reviews

Thomas

⚠️ Honestly, not what I expected, just warning you... Actually, many of you might be thinking: - Wow! Eli is going to share the latest retention hacks, tips, and trends! - I'm going to get all the best tools! - and so on... However, that wasn't the purpose of the call. With a very scientific and methodical approach, Eli helped me understand the 80/20 of retention for my brand. Eli isn't about adding more noise to your mind; he clarifies things, saving you precious time by having you focus on what truly matters (insights he's gleaned from his $100M+ in sales). Bonus: He's very kind, always smiling, and cool. Take care, Eli. Wishing you all the best. For you who's reading this: Stop reading. PRESS BOOK.

Teng M

I needed help with building an internal email marketing team, and I was pleasantly surprised that Eli had prepared a 7-page slide presentation on the topic in advance for our consulting call. I learned a ton in the 1-hour call and now feel confident about building an internal email marketing team with a focus on customer retention. I am really glad that I spoke with Eli and truly believe that this will move the needle for our retention efforts. No more expensive email marketing agencies for us!

Sandra

Eli was so kind and helpful to our small marketing team! He came super prepared for our meeting with an entire presentation with answers to questions we asked him prior to our meeting to make sure he was able to cover all the topics we wanted to discuss. He is super knowledgeable in multiple industries and shared examples of his personal experiences that provided so much value to our team.

Freya G

Such great wisdom and experience and Eli is so generous in sharing more than just amazing knowledge, but also his personal experience that is super relevant. I just get so much value out of these calls and he is always ready to go the extra mile to help. The attitude of excitement toward what we're talking about is also really inspiring. A++++++++ - thanks Eli!

Freya G

As per usual, Eli was more than great. He was very insightful about retention strategy and came prepared to discuss the points I wanted to cover. I got a huge amount form the session. Eli has got his personal retention strategy down pat, because I keep coming back for more, which is a testament to his depth of knowledge, care and understanding in the space.

Publications

“Customer Experience Masterclass with Eli Weiss”

From podcasts.apple.com

“Eli Weiss on OLIPOP’s Obsession With CX”

From podcasts.apple.com

“From Unconventional Experiences to the king of Customer Experience”

From podcasts.apple.com

“Turning CX into Customer Acquisition ”

From podcasts.apple.com

Booking policy

What is your cancellation policy?

What is the policy for mentor cancellations or no-shows?

What's your refund policy?

What if my mentor doesn't accept my request?

Is there a grace period for session overflows?

Code of Conduct

No Pitching

Privacy and Confidentiality

Professionalism

From$540/ session

Eli Weiss

Retention & Customer Experience Consultant

How can Eli help you?

Diagnose and Fix Your Churn Problem

Build Your Retention Strategy from Scratch

Hit Your Net Revenue Retention Target

Increase Subscription LTV and Repeat Rate

Design Your Customer Experience Team and Playbook

Optimize Your Customer Journey for Retention

Publications

Booking policy

What is your cancellation policy?

What is the policy for mentor cancellations or no-shows?

What's your refund policy?

What if my mentor doesn't accept my request?

Is there a grace period for session overflows?

Code of Conduct

No Pitching

Privacy and Confidentiality

Professionalism

From $540· Mentoring Session Instant Booking