"There's a big drop-off between month 0 and month 1 and we can't figure out why."
Get a retention operator to find the leak in your lifecycle and tell you exactly how to plug it.
Email · SMS · Retention · Lifecycle
Book a 1:1 with an email, Klaviyo and retention expert who runs lifecycle for 8 and 9-figure DTC brands. Fix your flows, cut churn and grow LTV — then keep them on for ongoing coaching as your program scales.
500+ mentors · 10,000+ sessions delivered · 4.99/5 average rating
9-fig
brands’ lifecycle, run by Thomas
#1
founder problem: retention
60+
email & retention experts
4.99/5
across 10,000+ sessions
The people who own retention at the brands you admire — available for a single call.
Learn how the best consumer brands are built
Sound familiar?
"There's a big drop-off between month 0 and month 1 and we can't figure out why."
Get a retention operator to find the leak in your lifecycle and tell you exactly how to plug it.
"Our Klaviyo flows are basic and haven't been touched in a year."
A flow-by-flow audit from someone who builds these for 8 and 9-figure brands — welcome, abandonment, post-purchase, winback.
"How do we launch (or fix) subscriptions without tanking retention?"
Subscription strategy and offer design from operators who have scaled recurring revenue.
How MentorPass works
Find your expert, book a call, solve your problem — and keep them on when you’re ready.
Browse email, Klaviyo and retention experts, and pick the one who fits your stack.
Choose a time and book a 1:1. Your expert reviews your flows before you meet.
An email marketing consultant helps you turn your owned channels — email, SMS and lifecycle — into your most profitable revenue stream. That means auditing your Klaviyo flows, fixing the leaks between first and repeat purchase, building subscription and winback programs, and lifting customer lifetime value (LTV) so you can afford to acquire more aggressively.
Day to day, an email and retention consultant audits and rebuilds your core Klaviyo flows — welcome, abandonment, post-purchase and winback — then tightens segmentation and deliverability, designs your campaign calendar, and builds the subscription and loyalty mechanics that lift LTV. The best ones treat email and SMS as a revenue engine, not just newsletter sends.
Retention marketing is the discipline of getting existing customers to buy again — through email, SMS, subscriptions and loyalty — rather than relying only on new-customer acquisition. Because reaching your own list costs a fraction of paid ads, retention is usually the highest-margin growth lever a DTC brand has, and the one most brands under-invest in.
I hire people who are young & hungry and give them access to tools like MentorPass.
“MentorPass has been a pivotal tool in our success. We've gotten critical advice and built great relationships.”


“MentorPass gives you access to the operators who built billion-dollar brands. One call feels like a year worth of trial and error.”

“Extremely specific advice and materials tailored to my exact problems. 50x value.”
“...it saved us months and hundreds of thousands so we're grateful to have him on MentorPass.”
“...thankfully we spoke with him and are able to change things now before it costs us millions.”
“I left the call with a game-plan that will save me millions.”
“The wisdom and experience passed down to me on the call is worth millions. There's definitely levels to this retention game.”
“He gave me advice that I'm confident will yield a 100x ROI from our 30-minute call.”
“The value I got from the call was 100x the costs.”
“ROI in 3 minutes, then 57 extra minutes of awesome learning. Highly recommend.”
“2 months on and we have been growing consistently 100% MoM.”
“...his insights saved me years and a ton of $$.”
“The ROI on this call is going to be insane.”
“My tear-down session was shockingly valuable, immediately actionable, and trivial in cost — compared to the six-figure sales increase I expect as a result.”
“The most valuable call I've had in the last 5 years in business.”
“Every conversation with Roman feels like a brain upgrade. 10/10, would absolutely recommend.”
“Straight to the point and delivers value bombs. I'm excited to see the insane ROI from this call!”
“I got more value in 30 mins with Max than 6 months working with another marketing "expert". Fantastic.”
“More value in 30 minutes than most mentors or masterminds offer in months.”
“Extremely specific advice and materials tailored to my exact problems. 50x value.”
“...it saved us months and hundreds of thousands so we're grateful to have him on MentorPass.”
“...thankfully we spoke with him and are able to change things now before it costs us millions.”
“I left the call with a game-plan that will save me millions.”
“The wisdom and experience passed down to me on the call is worth millions. There's definitely levels to this retention game.”
“He gave me advice that I'm confident will yield a 100x ROI from our 30-minute call.”
“The value I got from the call was 100x the costs.”
“ROI in 3 minutes, then 57 extra minutes of awesome learning. Highly recommend.”
“2 months on and we have been growing consistently 100% MoM.”
“...his insights saved me years and a ton of $$.”
“The ROI on this call is going to be insane.”
“My tear-down session was shockingly valuable, immediately actionable, and trivial in cost — compared to the six-figure sales increase I expect as a result.”
“The most valuable call I've had in the last 5 years in business.”
“Every conversation with Roman feels like a brain upgrade. 10/10, would absolutely recommend.”
“Straight to the point and delivers value bombs. I'm excited to see the insane ROI from this call!”
“I got more value in 30 mins with Max than 6 months working with another marketing "expert". Fantastic.”
“More value in 30 minutes than most mentors or masterminds offer in months.”
“Probably the most valuable 30 minutes of my life. 100% recommend.”
“The advice I got from him can change the trajectory of my business.”
“Questions that were on my mind for months were solved in minutes! I'm kicking myself for not meeting him sooner.”
“It took me almost 5 months and he solved it in 1 hour — just by listening to me.”
“...could well have just saved me 6 months of trial and error.”
“I gained more clarity in 1 hour than in the last 1.5 years. Highly recommend!”
“Since working with Bryan I've experienced the fastest growth in my e-com brands to date and consistently exceeded Q4 targets.”
“Over 20 calls later, this was probably the most valuable call I've had on MentorPass. Need I say more?”
“...his knowledge was worth 10x what I paid for the session. Run, don't walk to book time.”
“George is my go-to expert for all things ecommerce email marketing.”
“Worth its weight in gold. Highly highly recommend.”
“No way you will waste your money!”
“Ron should be charging more for these sessions. His insights and connections make every minute beyond worthwhile.”
“Come with the right questions and you will leave with the power to easily 100x+ the cost of the call.”
“I've been working on feedback from this session for the last 7 months including implementing EOS and competitively bidding COGS. Extremely valuable.”
“Worth every penny, wish I had done this sooner!”
“Probably the most valuable 30 minutes of my life. 100% recommend.”
“The advice I got from him can change the trajectory of my business.”
“Questions that were on my mind for months were solved in minutes! I'm kicking myself for not meeting him sooner.”
“It took me almost 5 months and he solved it in 1 hour — just by listening to me.”
“...could well have just saved me 6 months of trial and error.”
“I gained more clarity in 1 hour than in the last 1.5 years. Highly recommend!”
“Since working with Bryan I've experienced the fastest growth in my e-com brands to date and consistently exceeded Q4 targets.”
“Over 20 calls later, this was probably the most valuable call I've had on MentorPass. Need I say more?”
“...his knowledge was worth 10x what I paid for the session. Run, don't walk to book time.”
“George is my go-to expert for all things ecommerce email marketing.”
“Worth its weight in gold. Highly highly recommend.”
“No way you will waste your money!”
“Ron should be charging more for these sessions. His insights and connections make every minute beyond worthwhile.”
“Come with the right questions and you will leave with the power to easily 100x+ the cost of the call.”
“I've been working on feedback from this session for the last 7 months including implementing EOS and competitively bidding COGS. Extremely valuable.”
“Worth every penny, wish I had done this sooner!”
Book a 1:1 with an email and retention expert who runs lifecycle for brands like yours. Get a plan you implement this week — and keep them on for ongoing coaching when you’re ready.
"We need to raise LTV so we can afford to spend more on acquisition."
The whole point of retention: lift LTV so your paid channels open back up. Build the roadmap with an expert.
"We're not sure how email and SMS should work together."
Channel strategy, cadence and segmentation from people who run both at scale.
"Open rates are dropping and I think we have a deliverability problem."
Diagnose sender reputation, list health and segmentation before it costs you revenue.
Get on the call and leave with a prioritized list of fixes to implement this week.
Want hands-on help? Retain the same expert to build out your lifecycle program with you.
Email and retention agencies typically charge $2,000–$8,000+ per month to manage your account. On MentorPass you start with a single 1:1 session — a senior strategist’s eyes on your program for the price of one call. Want ongoing help? Set up a coaching retainer with the same expert, after you’ve already seen what they can do.
Yes. Most of these experts build and optimize Klaviyo (and SMS) programs daily for DTC brands — flows, segmentation, deliverability and reporting. Bring your account and they'll review it before the call.
Email is a channel; retention is the goal. The best operators treat email and SMS as the engine for retention — reducing churn, building subscriptions and lifting LTV. The experts here cover the full lifecycle, not just campaign sends.
They include the author of ‘Retention Economics’, the founder of an email/SMS platform, and heads of retention at brands like Mars, HexClad and RYZE. Every profile shows experience, ratings and verbatim reviews so you can choose the right fit.
Yes — it’s the most common path. Start with a one-off audit, then put the same expert on an ongoing coaching retainer to build and run your lifecycle program with you. You decide the cadence once you’ve found the right person.
The leading expert network for consumer brands.
MentorPass was created in 2020 to give everyone access to the mentors who can help them best achieve their goals. In 2021, we went all in on the DTC industry, and have since built the strongest network in the world.
500+
mentors
#1
most-requested topic
10,000+
sessions delivered
4.99
average rating
60+
email & retention experts
The roster
Each runs email, SMS and retention for real DTC brands. Pick the expert whose stack and stage match yours and book a 1:1 — they'll review your flows before the call.