About

Nicole Baqai is a senior partnerships manager at one of the fastest growing e-commerce SaaS companies. She helps early and growth-stage startups scale revenue with strategic and tactical guidance for development partnership programs. She's brought in around 40% of team ARR and at a point brought in 13% company ARR. When it comes to partnerships, she nows how to define, structure, and scale your partnerships program.

Links from Nicole

Customer Service: Your Secret Weapon for Growth with Nicole Baqai

Is great customer service the secret to growing your business? Rising customer acquisition costs mean securing happy, returning customers is more crucial than ever. A key player in retaining customers and transforming them from one-time buyers into brand fans is customer service. In this episode of The Opportunity Podcast, we’re joined by Nicole Baqai to discuss how to create customer service experiences that translate into business results.

Senior Strategic Partnerships Manager

Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity! We currently serve over 2,500 businesses including Steve Madden, Princess Polly, and Good American.