About

Hi! I’m Courtney, it’s nice to meet you. I’ve spent the last 6+ years in retention marketing in the DTC e-commerce space with brands like Brooklinen, Marlow Pillow, Palermo Body, FCTRY, and more. I’m passionate about marrying data-driven tactics with brand building and storytelling to create a more holistic retention program. At the end of the day, your retention program is more than just the emails you send — it’s the overall experience the customer has with your brand, start to finish.