Kristi Faltorusso

Chief Customer Officer, ClientSuccess

Helping build, scale and transform Customer Success organizations at hyper-growth B2B SaaS companies

Kristi Faltorusso’s Biography

I’ve led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud and IntelliShift. Currently, I am the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution, where I lead Customer Success, Technical Support and Consulting. In addition, I am also the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.

Experience

Founder, Keeping CS Simple

CCO, ClientSuccess

Product Advisory Board Member, Cast.app

Frequently asked

Is one session really enough to be worth it?

What if I'm too early-stage?

What if we don't click?

Can I bring my team?

How is this different from hiring a consultant?

Booking policy

What is your cancellation policy?

What is the policy for mentor cancellations or no-shows?

What's your refund policy?

What if my mentor doesn't accept my request?

Is there a grace period for session overflows?

Code of Conduct

No Pitching

Privacy and Confidentiality

Professionalism