Diane Melchionne
Customer Success Sr. Exec | Indeed empl. #47
About
Customer Success Senior Executive, Mentor and Advisor. Diane Melchionne is an energetic, results-driven and curious client success executive determined to solve big problems, inspire teams to see their own potential, and to win. Relentlessly focused on delivering an exceptional customer experience paired with a product strategy that solves client pain points and mitigates future issues. Diane joined Indeed.com, the world's #1 job site, when it was a 40-person, $10M ARR tech startup and helped build it to be a multi-billion dollar, globally recognizable brand with over 12,000 employees. Guided the business though the acquisition of Indeed by Recruit Co. Ltd in October 2012. For over 14 years, Diane contributed to Indeed's mission of helping people get jobs. She saw Indeed through a period of rapid growth—playing an integral role in the development of their international and domestic client success teams. For Diane, client success is rooted in building meaningful relationships with clients, delivering value proactively and often, and creating an environment for employees to thrive. By monitoring and optimizing performance, proactively identifying opportunities to improve clients' return & strategy, and addressing feedback from customers, client success teams are central components of a company’s overall success. Specialties: Recruitment advertising, client services, client and account/campaign management, recruiting and training, search engine marketing (SEM) and search engine optimization (SEO), customer service, team management, pay per click (PPC), relationship building, sales and client support, international expansion.