Courtney Conway
Director of Retention & Lifecycle at Grüns
I'll work with you to create the retention strategy you've been dreaming of, and a plan on how to achieve it.
Courtney Conway’s Biography
Hi! I’m Courtney, it’s nice to meet you. I’ve spent the last 8+ years in retention marketing in the DTC e-commerce space with brands like Grüns, Brooklinen, Marlow Pillow, Jones Road, Palermo Body, and more. I’m passionate about marrying data-driven tactics with brand building and storytelling to create a more holistic retention program. At the end of the day, your retention program is more than just the emails you send — it’s the overall experience the customer has with your brand, start to finish.
Experience
Director of Retention & Lifecycle at Grüns
Lead all things retention at Grüns, Nütrops, and Immün
Director of Retention, Brooklinen
Led all retention marketing strategies and tactics (email, SMS, direct mail, etc) to increase customer repeat rates and LTV. Includes email + sms strategy for new pillow brand, Marlow.
Frequently asked
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Booking policy
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Code of Conduct
No Pitching
Privacy and Confidentiality
Professionalism
From $144· Mentoring Session
Bring what's keeping you stuck. Leave with a plan.