Courtney Conway

Retention & Lifecycle Consultant, ex-Grüns ($1.2B exit) & Brooklinen

Super Mentor5.0(3 reviews)20+sessions

I'll work with you to create the retention strategy you've been dreaming of, and a plan on how to achieve it.

Expertise

Marketing
Email
Retention
Crm
Team management
Sms
Lifecycle marketing
Loyalty and rewards

Courtney Conway’s Biography

Hi! I’m Courtney, it’s nice to meet you. I’ve spent the last almost 10 years in retention marketing in the DTC e-commerce space with brands like Grüns, Brooklinen, Marlow Pillow, Jones Road, Palermo Body, and more. I’m passionate about marrying data-driven tactics with brand building and storytelling to create a more holistic retention program. At the end of the day, your retention program is more than just the emails you send — it’s the overall experience the customer has with your brand, start to finish.

Client Testimonials

5.0· 3 reviews

Kyle S

Courtney was able to help me get clarity on some of the most pressing issues by applying her vast experience in CPG and retention to my brand

Adam K

Got a lot of good insights from Courtney. Recommend booking a call

Levani

Awesome!!

Experience

Director of Retention & Lifecycle

Grüns · 2024 – 2026

Lead all things retention at Grüns, Nütrops, and Immün

Director of Retention

Brooklinen · 2019 – 2024

Led all retention marketing strategies and tactics (email, SMS, direct mail, etc) to increase customer repeat rates and LTV. Includes email + sms strategy for new pillow brand, Marlow.

Booking policy

What is your cancellation policy?

What is the policy for mentor cancellations or no-shows?

What's your refund policy?

What if my mentor doesn't accept my request?

Is there a grace period for session overflows?

Code of Conduct

No Pitching

Privacy and Confidentiality

Professionalism

From$252/ session