About

Anne is a human centric and empathy-driven professional with experience in Retail, DTC, & SaaS spaces. Beyond Customer experience and retention marketing assistance, my strengths are in: ✅ Customer-Centric Strategy Development - I’ll help you craft a CX roadmap that turns your brand into a customer obsession machine, balancing empathy with efficiency. ✅ Operational Excellence: From streamlining support workflows to designing scalable systems, I optimize every aspect of CX to drive better outcomes for your team and customers. ✅ Five-Star CX: I empower teams with training that turns service into a differentiator, increasing customer retention and reducing churn. ✅ Insights-Driven Growth - leveraging customer feedback, optimizing NPS, or building a VOC program, I’ll ensure your CX is backed by actionable insights. ✅ Iterative Problem Solving - I believe in testing, learning, and iterating to continuously improve the customer journey and maximize ROI. Your customers change as your business grows! ✅ Retention Marketing - let's keep these awesome customers around!