Mel Reyes
CIO, CTO, CISO - App & Security Leader
About
Accomplished Enterprise Information Technology leader developing digital strategies to define and deliver global IT Strategy, Cloud, SaaS applications, Security, Software Engineering, Agile development methodologies, and M&A solutions. Leading cross-matrixed teams of 100 resources delivering value like implementing IT and business strategies to deliver on 400% increase PayPal portfolio to $12B in two years. Mentor and coach that attracts, retains, and develops high-performing talent encouraging individual entrepreneurship to realize a teamβs full potential. ππΏπ΄π²πΈπ°π»ππΈπ΄π: Strategic IT Planning, Scalable Enterprise Architecture, Information Security, Strong Business & Financial Acumen, IT Risk Management & Compliance, Application Development, Organization Design & Governance, Leadership Development, Process Automation/Optimization πΈπ½π³πππππΈπ΄π: Financial Services, CPG, Travel, Manufacturing, Startups, and Global Media Agencies π΅ππ°πΌπ΄ππΎππΊπ: PCI-DSS, NYS DFS 500, SOX, HITRUST, and HIPAA, CFPB, OCC, M&A, and divestiture assessments, compliance reviews, and remediations. ππ΄π²π·π½πΎπ»πΎπΆπΈπ΄π: AWS, Azure, Salesforce, First Data, JDE, PeopleSoft, TIBCO, Vertex, Shopify, Magento, Jira, Jenkins, GitLab, Selenium, Cucumber, and Chef Automate. π³πΈππ² ππ’ππ: Influencer (Id) πΏππππππππππ’ ππ’ππ: ENFJ-A - Protagonist / The Teacher
Experience
Advisory Board and Startup Advisor
Cybersecurity Advisory Board Member for Pace University - Seidenberg School of CS & IS, Innovation Advisory Council Member for Vation Ventures, Advisory Board Member - Financial Services for HMG Strategies, Advisor to Reshuffle (startup) & Advisor to Accelerate.app (startup)
Authentication, Fraud, RPA Leader
Created a culture of sharing, collaboration, and learning across Business, Agile and technology teams for over 15 customer systems and 90M customers. Oversaw $20M CAPEX / OPEX budget and mentored nine development teams, three resource vendors, and 13 vendor technology integrations. Directed 100 resources across Agile and platform teams. β’ Increased sales $250M, decreased fraud $20M, and saved $5M in operational costs delivering on key authentication and fraud management initiatives; coming $6M (24%) under budget β’ Yielded sales increase of $240M and lowered text alerting delivery from 6 minutes to less than 5 seconds by collaborating with key business, technical, and vendor teams to resurrect and launch at-risk project β’ Realized incremental sales of $21M in the first quarter by partnering with various credit teams in virtualizing manual processes using Robotic Process Automation (RPA) BOTs to shorten new customer onboarding
PayPal / eBay Client Program Leader
Formed cohesive IT, client development and marketing strategies to optimize product pipeline. Led over 60 IT members via network of direct reports and matrixed resources with CAPEX projects with budgets of up to $6M. Grew portfolio 400% to $12B by developing strong relationships with client leadership, senior client development and customer service managers to define and execute YoY strategic product roadmaps.
eCommerce Strategy Development - Manufacturing B2C/B2B
Oversaw $8M annual operating budget for 40+ person team including directors, product/project managers, business analysts, designers, application developers, and testing engineers. Placed strong focus on CAPEX / OPEX optimization as well as coordinating audit and compliance standards including PCI-DSS, SOX, SOC 2, PII, HITRUST, and HIPAA. Managed team transition in uniting development resources into a cohesive team across eCommerce efforts during $500M divestiture of packaging goods division. β’ Grew and cultivated highly motivated and passionate technical SWAT team by analyzing existing staff and building team up 66%, adding 26 roles, to deliver on cloud, eCommerce, and DevOps / DevSecOps transformation focusing on Agile and test-driven-development best practices β’ Cut original budget 90% from $3M to $300K and 1/4th original schedule by establishing talented team to replace underperforming vendor and rescuing failing eCommerce re-platform: o Increased revenue $12M (69%), conversion rate 103%, and average order volume (AOV) 13% o Improved social media user sessions 409% and session duration 24% o Won the 2016 Internet Retailerβs βB2B eCommerce Marketer of the Yearβ award; in collaboration with sales and marketing teams to develop strategic marketing roadmap