About

With over a decade of experience, Eli has revolutionized Customer Experience and Customer Retention at leading DTC brands like Jones Road Beauty and OLIPOP, consulting with 100+ others along the way. Currently, Eli is the VP of Retention Advocacy at Yotpo. Let Eli help you master CX and Customer Retention: - Building Retention Frameworks - Personalizing Customer Journeys - Enhancing Customer Lifetime Value - Building all-star CX & Retention teams - Improving Customer Satisfaction & Reducing Churn - Implementing Feedback Loops - Leveraging Data for Retention Insights And so much more!